Privacy Policy

1. Information we collect

We may collect:

• Contact details — your name, email address, mobile number, and delivery or billing address (including barangay, city, province, and postal code).
• Order details — the inks, colors, and quantities you order, your order history, your chosen courier, pickup or delivery date, and any note you add to your order (for example, your printer model).
• Payment-related information — your chosen payment method (GCash, QR Ph, or debit/credit card) and payment status. Payments are processed by a secure third-party payment provider. InkMall does not collect or store your complete card details.
• Marketing sign-up details — your mobile number, and optionally your first name and email, if you join our updates list and give consent.
• Messages and support requests you send us through our website, email, or Facebook Messenger.
• Device and website-use information — such as IP address, browser type, pages viewed, and cookie or local-storage identifiers.

2. How we use your information

We use your information to:

• Process, pack, deliver, and support your orders, including checking that the ink you ordered is compatible with your printer when you ask us to.
• Verify payments and prevent fraud or misuse.
• Communicate with you about your order, delivery or tracking updates, inquiries, returns, or refund requests.
• Improve our products, website, customer experience, and operations.
• Send marketing messages about new products, restocks, and promos only with your consent or where permitted by law. You may opt out at any time.
• Comply with legal, tax, accounting, and regulatory obligations.

3. Cookies, local storage, and similar technologies

We use cookies, your browser’s local storage, and similar technologies to keep the website working, remember your preferences, understand website traffic, and improve performance. On this website, these include:

• Your cart — the items, order note, and delivery choice in your cart are saved in your own browser so they stay when you refresh the page.
• Saved checkout details — only if you tick “Save this information,” your contact and address details are stored in your own browser for your next checkout. You can remove them by unticking the box on your next checkout or by clearing your browser data.
• Preferences — for example, whether you have already seen our welcome pop-up.
• Embedded third-party content — our map is provided by Google Maps and our fonts by Google Fonts. These services may receive your IP address and may set their own cookies.
• Advertising measurement — when enabled, we may use tools such as the Meta Pixel and Conversions API to measure the results of our Facebook and Instagram ads. We will ask for your consent where required.

You may disable or delete cookies and local storage through your browser settings. Some features of the website, such as your cart, may not work properly if they are disabled.

4. When we share information

We may share personal information only when necessary with:

• Delivery and logistics partners — Lalamove, J&T Express, JRS Express, LBC, and Flash Express — to ship your order.
• Payment providers — to process GCash, QR Ph, and debit/credit card payments.
• Service providers that help us run our business, such as website hosting, email and messaging, analytics, advertising measurement, and customer support.
• Government authorities, courts, or regulators where required by law.
• A buyer or successor in connection with a business sale, merger, or reorganization, subject to appropriate safeguards.

We do not sell your personal information.

5. Data retention and security

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements.

We use reasonable organizational, technical, and physical safeguards to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your privacy rights

Under the Data Privacy Act of 2012, and subject to applicable law, you have the right to:

• Be informed about how your personal information is processed.
• Access your personal information.
• Correct inaccurate or incomplete information.
• Object to certain processing, including marketing messages.
• Request erasure or blocking of information where appropriate.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Claim damages, and file a complaint with the National Privacy Commission of the Philippines.

To make a request, contact us using the details below. We may need to verify your identity before processing your request.

7. Third-party links and services

Our website may contain links to third-party websites or services, such as Facebook, Messenger, Google Maps, payment pages, and courier tracking pages. We are not responsible for their privacy practices. Please review their privacy policies before providing them with personal information.

8. Children’s privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact us

For privacy questions or requests, contact: