Terms and Conditions

1. About InkMall PH

InkMall PH is an online seller of UV, DTF, Sublimation, and Eco-Solvent printer inks and related printing supplies. We serve customers nationwide in the Philippines, subject to courier serviceability and the terms below.

For questions about an order or these Terms, contact us at:

2. Products and compatibility

We aim to provide accurate product photos, descriptions, prices, and compatibility information. However, screen displays may affect how colours appear, and packaging may differ from product images.

Please check your printer’s exact model and printhead (for example, Epson i3200, DX5, DX7, DX11, or 4720) before ordering. If you need help, contact us before checkout or add your printer model to the order note.

Where applicable, we clearly identify products as one of the following:

• Original/OEM: Made by or for the printer brand.
• Compatible: Made by a third party for use with specified printer models or printheads; it is not made by, endorsed by, or affiliated with the printer brand unless stated otherwise.
• Refill or remanufactured: A refill product or a cartridge that has been reconditioned or refilled, as stated in the listing.

Unless stated otherwise, InkMall-brand inks are compatible inks made for use with the printheads and printer models listed on each product.

Using a product that is not compatible with your printer, or improper installation or storage, may affect printer performance and may not be covered by the product’s warranty or the printer manufacturer’s warranty.

3. Prices and availability

Prices are listed in Philippine Pesos (PHP) and may change without prior notice. The price shown at checkout is the price applicable to your order, except where a clear pricing error has occurred.

Products are subject to availability. If an item becomes unavailable after you order, we will contact you to offer a replacement, a backorder option, or a refund.

Delivery charges, discounts, and applicable fees will be shown before you complete checkout.

4. Orders and acceptance

When you submit an order, you make an offer to purchase the selected products. We may accept, decline, cancel, or limit an order when reasonably necessary, including because of:

• Incorrect pricing or product information;
• Product unavailability;
• Suspected fraud, unauthorized payment, or abuse;
• Delivery restrictions; or
• An apparent ordering error.

An order is accepted when we send an order-confirmation or shipment-confirmation notice. We will refund any payment received for an order we cancel, subject to the payment provider’s processing time.

5. Payment

We accept the payment methods shown at checkout: GCash, QR Ph, and debit/credit cards (Visa and Mastercard), processed through a secure third-party payment provider. We do not offer cash on delivery (COD). Payment must be confirmed before your order is dispatched or released for pickup.

You are responsible for providing complete and accurate billing, payment, and delivery information. InkMall does not collect or store your complete card details.

6. Nationwide delivery

We deliver throughout the Philippines where our courier partners — Lalamove, J&T Express, JRS Express, LBC, and Flash Express — provide service.

Estimated delivery times are estimates only and may be affected by location, weather, public holidays, courier delays, peak-season volumes, incomplete addresses, or events outside our reasonable control.

Please provide a complete delivery address and an active contact number. If a parcel is returned because of an incorrect address, repeated failed delivery attempts, or refusal to receive, additional reshipping fees may apply.

Risk of loss or damage in transit remains subject to applicable law. If your parcel arrives visibly damaged, please take clear photos or video before opening it, note the issue with the courier if possible, and contact us promptly.

7. Cancellations

You may request cancellation before your order has been packed or shipped by contacting us immediately. Once an order has been handed to the courier, it may no longer be cancelled; you may instead request assistance under our returns and warranty process.

We may charge reasonable non-refundable payment-processing or delivery costs only where disclosed at checkout or permitted by applicable law.

8. Returns, replacements, and refunds

We want you to receive the correct product in good condition. If an item is defective, damaged, expired, counterfeit, incorrect, or materially different from its description, contact us at inkmallphilippines@gmail.com or via Messenger as soon as possible after receiving your order, with your order number, photos or video, and a description of the issue.

After assessment, we may offer repair, replacement, refund, or another remedy available under applicable law. Where a return is required for a confirmed issue that was not caused by you, we will provide return instructions and handle reasonable return costs as required by law.

For hygiene, safety, and product-integrity reasons, we generally cannot accept returns for opened, used, damaged by misuse, or incorrectly selected ink products where there is no defect or error on our part. This does not limit rights that cannot legally be excluded.

Please keep your proof of purchase, original packaging, and included accessories where reasonably possible.

9. Warranties

Any express product warranty will be stated on the relevant product page, packaging, or warranty document. Warranty coverage does not apply to issues caused by improper installation, misuse, unauthorized alteration, unsuitable storage, normal wear, or use with an incompatible printer or printhead.

Nothing in these Terms limits consumer protections, warranties, or remedies that apply under Philippine law.

10. Proper use and safety

Use ink products only as instructed by the product label and your printer manufacturer’s guidance. Keep products away from children, avoid contact with eyes or prolonged skin contact, and do not ingest contents. Store inks as directed on the label (for example, shake or roll DTF white ink as instructed).

InkMall PH is not responsible for damage resulting from improper use, unauthorized refilling procedures, or use of a product contrary to its instructions or stated compatibility.

11. Intellectual property

The website’s content, branding, logos, text, images, product information, and design are owned by or licensed to InkMall PH and may not be copied, reproduced, or used without our prior written permission, except as permitted by law.

Brand names and trademarks of printer and printhead manufacturers (such as Epson, Mimaki, Roland, and Mutoh) belong to their respective owners and are used only to identify product compatibility.

12. Prohibited use

You must not misuse the website, interfere with its security or operation, submit false or fraudulent orders, attempt unauthorized access, or use the website for unlawful purposes.

13. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

14. Limitation of liability

To the extent permitted by law, InkMall PH is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any consumer right or liability that cannot lawfully be excluded or limited.

15. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new “Last updated” date. Terms in effect when you place an order apply to that order, unless a change is required by law.

16. Governing law and complaints

These Terms are governed by the laws of the Republic of the Philippines. Before filing a formal complaint, please contact us so we can try to resolve the matter promptly.

Consumers may also pursue remedies available under applicable Philippine consumer-protection laws and regulations, including the Consumer Act of the Philippines and the Internet Transactions Act of 2023 (RA 11967).